Legal

Refund Policy

Last updated: 19 August 2026

Paid plans and points packs are sold by Paddle, our Merchant of Record. Paddle’s Buyer Terms apply to your purchase alongside this policy.

Subscriptions

When you cancel, you keep access to your paid features until the end of the period you have already paid for, and you are not charged again. We do not refund the unused part of a billing period, monthly or yearly. We do not generate credit balances: a move to a lower plan takes effect at your next renewal, and until then you keep what you paid for.

If you believe you were charged in error, or a charge was made without your authorisation, contact support@sygnora.ai within 14 days of the charge and we will look into it with Paddle.

Points packs

Points packs are consumable. Once any points from a pack have been used, the pack is not refundable. An unused pack bought by mistake can be refunded within 14 days of purchase on request.

Where the law gives you more

Statutory rights in your country of residence, such as withdrawal rights for consumers in the European Union, are not affected by this policy. Where such rights apply, they prevail.

How to ask

Write to support@sygnora.ai from the email address on your account, with the date of the charge. Refunds, where granted, are issued by Paddle to the original payment method.